Selected work
Case studies
What the problem actually was, what we changed, and what it measurably did afterwards. Numbers are the client’s own.
Putting a closed archive back in public view
Ashcroft Maritime Museum
A catalogue of 94,000 objects that only three members of staff could search, rebuilt as a public collection anyone can browse.
Nine days to quote, cut to under one
Belvoir Precision
Rebuilding a quoting process that ran on three spreadsheets and one very patient estimator.
A referral queue that stopped losing people
Riverbank Health Partnership
Redesigning intake for a group of clinics where a fifth of referrals arrived twice, or never.
Removing four steps from a checkout nobody finished
Kestrel & Vine
A seven-step checkout rebuilt around what the session data said people actually abandoned.
One course finder to replace forty department sites
Whitlock University
Consolidating course information that lived in forty places and disagreed with itself in most of them.
Eleven days to open an account, now the same afternoon
Tallow Financial
Compressing a compliance-heavy signup without asking the compliance team to accept more risk.
Recognise the problem?
Most of these engagements began with a ninety-minute conversation and no brief. We do not charge for that part.