Facet

Contact

Contact

Tell us what you are trying to do and what is in the way. We reply within two working days, and the first conversation is not billed.

Send an enquiry

Prefer email? Write to [email protected] and we will pick it up the same way.

Or reach us directly

Two working days for enquiries, four hours for P1 incidents on a support retainer.

How do you charge?

Fixed fee for diagnostics, monthly for programmes and retainers. Rates are published and identical for everyone, including the first estimate you receive. We do not bill for the scoping conversation, and we will tell you before we start if we think the budget is set wrong.

What size of organisation do you usually work with?

Most clients have between 50 and 800 staff and one or two systems that have outgrown the way they were originally set up. Below that size our fee is rarely the best use of the money, and we will normally say so rather than take the work.

Can we stop partway through?

Yes, at any month boundary. The increments are designed so that stopping leaves you with something usable rather than a half-built system. Everything we write, design and build is yours from the day it is created, including the repository, the credentials and the documentation.